We are doing our best to get your orders to you on time. However, there may be possible delays by delivery services that are beyond our control.
If you have any questions about your order - please email: contactus@kissykissy.com.
Orders over $150 qualify for Free Standard Shipping within US States*.
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Shipping Method
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Shipping Charge
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Estimated Processing Time
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Estimated Delivery Time
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Standard
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$10 or FREE on $150 or more
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Arrives within 3-7 business days of shipping
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Expedited
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$20 or FREE on $250 or more
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1 business day
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Arrives within 2-3 business days of shipping
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Express
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$30
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1 business day
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Arrives within 1-2 business days of shipping
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* Shipping Delays: please note it may take 7-14 business days to receive your order.
*Saturday, Sunday, and holidays are not considered business days for orders processing.
*Longer transit times may apply to destinations outside the continental United States.
*Orders to Alaska, Hawaii and Puerto Rico will be calculated at check-out.
When will my order ship?
- Orders with standard shipping take 2 to 3 business days to be processed and shipped. Expedited orders placed before 12 PM EST will be shipped the same day. Weekends and holidays are excluded from processing and shipping times. When choosing shipping method, please account for these days. You will receive an email with tracking information once your order has shipped.
How long will it take my order to arrive?
- Orders are shipped within 2 to 3 business days. Standard ground shipping orders arrive in 3-7 business days once the order has shipped; you will be emailed a tracking number. Orders shipped outside the continental United States will take 7-10 business days.
- We cannot guarantee when your order will arrive. Once your package is picked up by UPS from our shipping facility in California, we are not liable for any delayed experienced in-transit.
How do I track my order?
- Once your order is shipped, you will receive a confirmation email including your UPS tracking number. Updated tracking information will be available the day after your order is shipped out.
What are the shipping charges for returns?
- We offer a Free Return Shipping label within 10 days of receiving your order. If items are returned after 10 days of receipt, there will be a $10 return shipping fee. You may also return your order via a traceable shipping carrier of your choice. We cannot provide a return label for Hawaii, Alaska or Puerto Rico.
Where do you ship from?
- All orders ship from our fulfillment center in Fontana, CA 92335.
How do I change my shipping address once my order is placed?
Gift box packaging is available for an additional $8 and can be added to your order in your shopping cart.
Pricing will be removed from items, gently folded into elegantly designed tissue paper and sealed with a logo sticker closure. Wrapped items will be placed neatly inside a Kissy Kissy gift box; a blank or personalized gift message card is included.
E-Gift Cards
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Kissy Kissy electronic gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
