Return & Exchange Policy
Semi-Annual Sale Return/Exchange Policy
We understand that occasionally items don’t fit, or you may change your mind. We will happily exchange or offer kissykissy.com store credit. Items that are marked down are not eligible for refunds.
Shop The Sale: Semi-Annual Sale - Pima Cotton Baby Clothes - Kissy Kissy
If you purchase a gift between November 1, 2021 and December 20, 2021, we will provide an extended window to make a return for store credit, as long as it is postmarked by January 15, 2022. You will need to contact Customer Service with your order information to receive this extension.
If for any reason you are not satisfied with an item you receive from kissykissy.com, we will be happy to issue a return or exchange, within 30 days of delivery, provided that the item is still in its original packaging and has not been worn or washed. Kissy Kissy items purchased from our online boutique must be returned with their original tags and packaging. Items that are marked down are not eligible for refunds.
FREE RETURN SHIPPING on orders of $100 or more postmarked within 10 days of receipt!*
Orders of $100 or more:
We offer Free Return Shipping, if you postmark your return within 10 days of receiving your order. If items are returned after 10 days of receipt, there will be a $10 return shipping fee.
Orders under $100:
When using our shipping label a shipping fee of $10 will be deducted from your credit
How do I make a return?
- Please visit our Initiate Return/Exchange page or click here.
- Enter your order number and email and follow the prompts
- Print out the provided UPS label and tape to the outside of your return. Please make sure to cover or remove all previous shipping labels.
- Take package to your closest UPS store.
- A $10 return shipping fee will be deducted from your credit.
How do I return/exchange a gift purchased from kissykissy.com?
- Please email email@example.com - we look forward to helping you!
- Include your order number from the packing slip and if you would like an exchange/store credit
- If you do not have an order number please include your name and phone number so we can contact you.
- If you would like to exchange, please provide us with the style name/size, shipping address and preferred shipping method (free ground, 2-Day or Next Day- for an additional fee)
- If there is a balance, we will send you an invoice via email and you can complete your exchange at your convenience.
- Once your order is placed you will receive all confirmation emails directly and don't worry... we will not contact the gift-giver unless you would like us to!
If you are exchanging an item, it will be shipped to you via standard ground delivery. We will process the shipment within 48 hours of receiving your return. If you need expedited shipping, let us know and we’ll work with you to make sure you receive your item when you need it. If you would like to order additional items, we can provide you with Kissy Kissy Store Credit and you can proceed to purchase the additional products on kissykissy.com.
- Please follow the instructions for a return or visit our Initiate Return/Exchange page to begin
- Once we receive your package an exchange will be processed within 48 hours.
How long do I have to make a return or exchange?
Returns & exchanges are accepted within 30 days of receiving your order.
How long will it take to get my refund?
Please allow 5-7 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.
Can I return items purchased from another retailer?
If you purchased an item from one of our retail partners, you must contact the retailer directly. Kissy Kissy cannot accept returns for items purchased through another retailer.
How do I return from Hawaii, Alaska or Puerto Rico?
We cannot provide a return label for Hawaii, Alaska or Puerto Rico. We ask that you please return order with the form included with your package and be sure to include order number in return shipping address.
13230 SAN BERNARDINO AVE
FONTANA CA 92335-5229
*Please be sure to include your order number in the address.