Return & Exchange Policy
FREE RETURN SHIPPING on orders postmarked within 10 days of receipt!
How do I make a return?
To return or exchange your item(s), please contact us via email at firstname.lastname@example.org. We offer a Free Return Shipping label (via email) if you contact us within 10 days of receiving your order. If items are returned after 10 days of receipt, there will be a $10 return shipping fee.
You may also return your order via a traceable shipping carrier of your choice to the following address:
13230 SAN BERNARDINO AVE
FONTANA CA 92335-5229
Please be sure to include your order number in the address.
We cannot provide a return label for Hawaii, Alaska or Puerto Rico. We ask that you please return order with the form included with your package and be sure to include order number in return shipping address.
Kissykissy.com is not responsible for missing, damaged or lost packages in transit, we recommend shipping with insurance and keeping your shipping receipts until your return is processed.
How do I make an exchange?
Exchanges are fast and easy. We will create a new order for the exchange item you would like to receive. Once the order is created, you are asked to provide a method of payment, you will be charged at that time. When we receive your return, you will be refunded for your original item(s).
How long do I have to make a return or exchange?
Returns & exchanges are accepted within 30 days of receiving your order.
How long will it take to get my refund?
Please allow 5-7 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.
Can I return items from a retail shop?
If you purchased an item from one of our store retailers, you must contact the retailer directly about their return policy. Kissy Kissy cannot accept returns for items purchased through a retailer.