Returns on kissykissy.com are easy! To start, click on link below and input your email and order number. For additional information about returns, please visit our Returns & Exchanges page or contact Customer Service.
Initiate Return or Exchange (for gift returns see below)
How do I return/exchange a gift purchased from kissykissy.com?
- Please email firstname.lastname@example.org - we look forward to helping you!
- Include your order number from the packing slip and if you would like an exchange/store credit
- If you do not have an order number please include your name and phone number so we can contact you.
- If you would like to exchange, please provide us with the style name/size, shipping address and preferred shipping method (free ground, 2-Day or Next Day- for an additional fee)
- If there is a balance, we will send you an invoice via email and you can complete your exchange at your convenience.
- Once your order is placed you will receive all confirmation emails directly and don't worry... we will not contact the gift-giver unless you would like us to!
*Items purchased on sale or marked down are final sale.
Orders of $100 or more:
We offer Free Return Shipping, if you postmark your return within 10 days of receiving your order. If items are returned after 10 days of receipt, there will be a $10 return shipping fee.
Orders under $100:
When using our shipping label a shipping fee of $10 will be deducted from your credit.
*Exchanges are FREE