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Initiate Return/Exchange

Returns on kissykissy.com are easy! To start, click on link below and input your email and order number. For additional information about returns, please visit our Returns & Exchanges page or contact Customer Service.

Initiate Return or Exchange (for gift returns see below)


How do I return/exchange a gift purchased from kissykissy.com? 

  1. Please email contactus@kissykissy.com - we look forward to helping you!
  2. Include your order number from the packing slip and if you would like an exchange/store credit
  3. If you do not have an order number please include your name and phone number so we can contact you.
  4. If you would like to exchange, please provide us with the style name/size, shipping address and preferred shipping method (free ground, 2-Day or Next Day- for an additional fee)
  5. If there is a balance, we will send you an invoice via email and you can complete your exchange at your convenience. 
  6. Once your order is placed you will receive all confirmation emails directly and don't worry... we will not contact the gift-giver unless you would like us to!

*Items purchased on sale or marked down are final sale.

Orders of $100 or more:

We offer Free Return Shipping, if you postmark your return within 10 days of receiving your order. If items are returned after 10 days of receipt, there will be a $10 return shipping fee.

Orders under $100:

When using our shipping label a shipping fee of $10 will be deducted from your credit.

*Exchanges are FREE

Who are you shopping for?

Do you like playful prints or classic stripes, dots and solids?